PMO & Strategy
Governance frameworks, portfolio management and cross-functional alignment at programme scale. I design the structures that keep complex, multi-stakeholder project initiatives on track from roadmap definition to delivery.
Dalma Degli Esposti
Senior Project Manager · PMO · Customer Success · Digital Transformation
10+ years · 21 EU markets · PMP® · Energy · Automotive · Consulting
I turn strategic vision into operational reality, managing cross-functional projects where business, IT and customer experience intersect.
About
My career has taken me across different industries united by the same level of complexity: international, highly regulated, and constantly evolving environments. My job is to turn strategic direction into projects that actually deliver: structured, cross-functional, and built to create long-term value.
The work I do best sits at the intersection of business leadership and IT delivery. I am the person who walks out of a C-suite alignment meeting and into a technical requirements session making both sides feel understood.
Originally from South Tyrol · natively bilingual Italian/German · internationally minded
Expertise
Service Development & Operations
End-to-end service design and operational process standardisation across international markets. From defining service requirements to managing SLAs, KPIs and quality at scale.
Customer Success
Building the systems and processes that translate service delivery into measurable customer outcomes. Escalation management, KPI frameworks and the operational layer between product, operations and the client.
AI & Digital Transformation
Delivering digital transformation projects from requirements to go-live including CRM and ERP platforms implementation and testing. Certified in AI/ML and actively applying data-informed approaches to operational decision-making.
Experience
Volkswagen Group Charging GmbH – Elli
Senior Manager Service Development
- Designed and standardised cross-company aftersales processes and service offerings across 21 EU markets
- Defined CRM and ERP functional requirements, aligning delivery timelines and budget with agile development teams
- Central point of contact across product management, operations, IT and external partners
Sopra Steria SE
Senior Consultant Industries
- Led cross-functional teams and PMO in major digital transformation programmes for two leading German utility companies
- Implemented Agile methodologies (SAFe, Scrum, LeSS, Kanban) and Waterfall approaches based on client requirements
- Developed strategic business cases and IT service portfolios for senior management
Kraftanlagen Energies & Services GmbH
Project Engineer / Project Manager
- Managed project development for the Renewable Energies department across EU target markets
- Oversaw permitting procedures and project planning, maintaining relations with public authorities and external suppliers
- Coordinated feasibility studies, basic design and due diligence with JV partners and external stakeholders
Sdi SpA
Sales Engineer / Key Account Manager
- Supported the Sales Director in tendering and contract management for industrial automation clients
- Developed new business across Northern Italy and the DACH region, contributing to market share expansion
Certifications & Skills
Certifications
Project Management
- PMP®
- Prince2
- ITIL® 4 Foundation
Agile Methodology
- PSM I
- PSPO I
CRM
- Salesforce Certified Administrator
- Salesforce Marketing Cloud
AI / ML
- Generative AI – DeepLearning.AI
- Generative AI – Google Cloud
Languages
- IT Italiano Native
- DE Deutsch Fluent – C1
- EN English Fluent – C1
- ES Español Intermediate – B2
Tools & Platforms
JIRA / ConfluenceAzure DevOpsSalesforceMS-ProjectPowerBIPythonAsanaTableau
AI Tools
ClaudeChatGPTMicrosoft Copilot
Contact
Good work starts with good conversations. I am always up for a new challenge, whether it is about a role, a project or just an exchange of ideas.